01 / LISTEN
Bring the mentions together.
Follow brand mentions, keywords, and relevant conversations across TikTok and X in one workspace.
Two platforms. One listening queue.
SOCIAL LISTENING, WITH A NEXT STEP
Less sorting.
More solving.
Every mention has a story. Your team shouldn’t have to read them all to find it.
Track conversations on TikTok and X. Let AI agents group related mentions into clear issues, ready for the right team to handle.
See how it worksBuilt for♪ TikTok𝕏 Twitter / X
aAcme workspaceInteractive example
Updated 3 hours agoKnow what needs attention.
Related mentions, grouped by your listening agent.
128 mentions · 6 clusters
+ 3 more clusters in this example
One issue. One shared context.
No more sorting the same complaint twice.
CLUSTER BRIEFUnassigned
Delayed deliveries
Customers in Solo, Yogyakarta, and Semarang report orders arriving later than the promised delivery date.
“Love the product, but my order has been stuck in transit for 4 days. Any update?”
Suggested team: Logistics
ILLUSTRATIVE DATA · TRY A CLUSTER OR SOURCE FILTERFrom a noisy feed to a focused queue.
THE WORKFLOW
A mention is a signal.
A cluster is a place to start.
Keep the conversation intact.
Cut the work it takes to understand it.
02 / UNDERSTAND
Let the agent do the sorting.
Your AI agent groups mentions by meaning. Different words, same delivery problem? They belong to the same issue.
Organized by context, not just keywords.
03 / HANDLE
Give your team a clear starting point.
Review the summary, read the original mentions, and assign the cluster to the team that can resolve it.
A brief, evidence, and a next step.
BUILT FOR THE HANDOFF
Listening is only
half the job.
Support needs the issue. Marketing needs the context. Operations needs the pattern.
Give everyone the same picture, without forwarding a pile of screenshots.
Customer support
Handle a recurring concern with consistent context, instead of starting from scratch with every mention.
Brand & marketing
Understand what people are responding to, and find conversations worth joining.
Product & operations
See repeated friction across conversations and bring the evidence to the people who can fix it.
SOCIAL BY ANALYTIX
Make the next conversation
easier to handle.
Explore the interactive demoTikTok + X. Shared context. Clear ownership.